Case Study: Prosegur achieves 50% faster time-to-market and digitally-enhanced, customer-centric security with OutSystems

Prosegur Seguridad Powers Digitally-Enhanced Security and Gets Closer to its Customers, with OutSystems

Prosegur Seguridad, a multinational physical-security provider, faced a technology challenge: turn constant feeds from alarms, sensors and CCTV into actionable, customer-facing services while eliminating paper processes, reducing technical debt, and becoming more agile and predictive. The company needed to rapidly launch and iterate systems of engagement that improved guard coordination and customer experience without long delays or heavy reliance on external consultants.

Prosegur adopted the OutSystems low-code platform to build POPS (an operations platform) and POPS Mobile, integrating IoT devices, cameras and backend systems to deliver real‑time insights and predictive security. The first release shipped in 10 weeks (50% faster time to market), development costs fell ~20%, 16 legacy systems were retired, and rollout is underway to 120,000 users across 14 countries — delivering ROI in under 18 months, higher sales and renewal rates, and closer IT–business collaboration.

Prosegur

Andrew Buch Sampaio

Director of Systems Engineering