Case Study: Van Ameyde achieves 30% faster claims resolution with OutSystems

Outsourcer Builds Insurance Claims Handling Solution, Integrated to SAP, to Handle All Stages of the Claims Lifecycle

Van Ameyde, a claims management provider serving more than 1,000 businesses and insurers across 16 countries, needed a flexible way to customize claims workflows for each client while keeping core financial, legal, and security processes in SAP. The company chose OutSystems and its low-code platform to add the needed flexibility without over-customizing SAP.

Using OutSystems, Van Ameyde built ECHO, a front-end claims system deeply integrated with SAP that standardizes operations while supporting client-specific workflows, 12 languages, and 6 currencies. The solution improved claim resolution time by 30%, enabled more than 400,000 claims per year, and gave customers greater visibility and control, with new features delivered in as little as 20 days.

Van Ameyde

Piet Middelkoop

CEO, Van Ameyde