Case Study: New Zealand Transport Agency achieves 20% faster driving test administration with OutSystems

New Zealand Transport Agency Administers Driving Tests 20% Faster Using OutSystems

Waka Kotahi NZ Transport Agency, which administers about 185,000 driving theory tests a year across more than 100 sites and mobile locations, faced aging, unsupported testing systems that required pre-configured hardware and manual data re-entry—creating inefficiency, error risk, and limited accessibility. The agency needed a modern, flexible solution to meet the government’s Digital Public Service Strategy and reduce business risk.

Working with Unisys and OutSystems, NZTA replaced its legacy platform with a cloud-based testing system delivered in under six months by a five‑person team. The new platform runs on any device, integrates with the Drivers’ License Register to eliminate rekeying, speeds up administration by about 20%, supports ~15,000 tests monthly, and provides an open, flexible foundation for future changes.

New Zealand Transport Agency

Darrell Hart

Project Manager