Case Study: Montepio Crédito achieves 48x faster credit approvals and a 100% digital credit application process with OutSystems

Montepio Crédito Powers its “Matrix” Digital Transformation Program with OutSystems

Montepio Crédito, a specialized Portuguese lender founded in 1992, launched its Matrix digital transformation program in January 2019 to compete with larger banks by delivering fast, convenient and 100% digital credit journeys for direct customers and a network of intermediaries. Facing slow, manual approval processes, the company selected OutSystems for its strong integration capabilities and rapid omnichannel development to wrap its legacy ERP, streamline onboarding and enable secure identity verification.

Using OutSystems (with delivery partner Theros) Montepio Crédito built an agile middleware, integrated OCR, credit checks and Autenticacao.gov, and launched mycreditech.com to serve direct customers—cutting approval times to under 30 minutes (48x faster), enabling 90% self-service and increasing conversions and lending volumes. The same platform underpins Creditech for 500+ channel partners, exposes APIs for embedding financing in partner e‑commerce (including QR-code in-store workflows), reduces technical debt and gives the company sustained agility for ongoing innovation.

Montepio Crédito

Ricardo Ribeiro

Chief Transformation Officer