Case Study: Mercy Ships achieves faster volunteer recruitment and streamlined HR processes with OutSystems

Mercy Ships Develops Online Application Process, Ups Volunteer Submissions by 20 Percent in First Two Months

Mercy Ships, a global faith-based organization that deploys hospital ships and relies on volunteers from more than 40 countries, needed to scale recruitment for its second hospital ship while improving a time-consuming application and review process. Using OutSystems, Mercy Ships set out to streamline volunteer recruitment and create a better digital experience for applicants and staff.

OutSystems delivered an end-to-end recruitment portal with dynamic application forms, workflow-driven candidate selection, and HR system integration to replace email-based coordination. The result was a 2x increase in annual recruitment capacity, a 92% reduction in applicant review preparation time, and a 20% improvement in time-to-hire, while also giving Mercy Ships a faster, more consistent, and more branded volunteer experience.

Mercy Ships

Cory Creamer

Business Analyst