Case Study: Medtronic achieves improved patient care and 80% less data for clinicians with OutSystems

Medical Technology Provider Medtronic Builds Digital Heart Monitoring Service That Improves Patient Care with OutSystems

Medtronic, a global leader in medical devices, faced a growing data problem: millions of connected cardiac implants continuously upload diagnostics to its CareLink™ network, but clinicians lacked a way to surface timely, actionable signals without being overwhelmed. The company needed a secure, scalable platform to triage device data and alert care teams only when intervention was required, without adding to clinical workloads or IT complexity.

Medtronic rebuilt its remote monitoring and triage service, FocusOn™, on OutSystems low-code (with Noesis support) and OutSystems Sentry security, moving from proof of concept to production in six months. The platform automates analysis and workflows, filtering out 80% of data for clinicians, cutting IT program costs by ~50%, triaging over 450,000 sessions (saving ~35 years of clinical time), onboarding new clinics in 15 minutes, and ensuring about 20% of cases receive follow-up within 48 hours.

Medtronic

Karel Nouwen

Senior IT Director, Digital Business and Digital Health