Case Study: Liberty Seguros achieves 274% policy growth with OutSystems

Liberty Seguros grows policy sales 274% with OutSystems

Liberty Seguros, a part of the Liberty Mutual Group, faced the challenge of growing its market share in a competitive insurance market. Their independent brokers could choose any provider, so delivering a superior customer experience quickly was critical. However, the IT department struggled with a multi-year backlog, slow development cycles, and the emergence of shadow IT, hindering their ability to respond to business needs. To address this, CIO Eduardo Romano sought a solution from the vendor OutSystems.

The solution involved adopting the OutSystems platform to create an in-house application development factory. This move to rapid application development allowed Liberty Seguros to build "Liberty Connect," a suite of 83 applications for its distribution network. The results were significant, including a 274% growth in policy sales and an expansion from 250,000 to 1 million customers. The OutSystems platform enabled faster delivery, eliminated the backlog and shadow IT, and helped Liberty grow at two to three times the rate of its competitors.

Liberty Seguros