Case Study: Leading Vehicle Logistics Company improves customer experience and cuts TCO with OutSystems

Leading Vehicle Logistics Company Escapes Legacy Debt With OutSystems To Improve Customer Experience

A leading U.K. vehicle logistics company that moves over one million vehicles a year engaged OutSystems partner Green Lemon Company to solve a pressing problem: build, test, and deploy two dealer-facing portals in four weeks to streamline communications and order fulfillment for key accounts. The goal was to eliminate hundreds of daily emails and calls, improve visibility for dealers, and meet tight SLAs despite limited in-house development capacity and an entrenched legacy logistics system.

Green Lemon used the OutSystems low-code platform to deliver both portals in four weeks (80% of core functionality completed in week one), integrating with the old backend and enabling dealers to place orders, customize specifications, track progress, and receive notifications. The result: five times faster delivery than hand-coding, an estimated 68% lifetime TCO saving versus a .NET build, fewer support calls and emails, improved customer experience, and the ability to meet SLAs without increasing headcount.