Case Study: Shepherd and Wedderburn achieves 20x case handling and award‑winning digital innovation with OutSystems

Leading UK Law Firm Shepherd and Wedderburn Drives Innovation With OutSystems

Shepherd and Wedderburn LLP, a 252‑year‑old Scottish‑headquartered UK law firm, adopted OutSystems in 2014 to modernize legacy workflows and accelerate digital innovation. The firm needed to bridge gaps between practice management, accounting and document systems, scale bespoke application development for a growing team, and deliver secure, reusable solutions that improve client service.

Leveraging OutSystems, Shepherd and Wedderburn rapidly delivered internal and client‑facing apps—from a paperless Cash Room Forms system integrated with practice management to case‑management and client reporting portals—eliminating rekeying and automating workflows. The results: a 60% transaction surge managed without extra headcount, a 20x increase in case‑handling capacity (lawyers handling 60–70 cases vs 3–4), two industry awards, a dedicated Smarter Working unit, and a five‑developer team focused on reusable, high‑value solutions.

Shepherd and Wedderburn

Steve Dalgleish

Head of Technology