Case Study: KeyBank shortens wealth account onboarding by 50%+ with OutSystems

KeyBank cuts onboarding time by over 50% with OutSystems

KeyBank, a major U.S. retail and commercial bank, faced the challenge of modernizing its outdated and manual Wealth Account Origination process to improve client onboarding and deepen customer relationships. To address this, the bank turned to the OutSystems AI-powered development platform as part of its broader digital transformation and hyperautomation strategy.

Using OutSystems, KeyBank built a fully digital application called Account Central, which streamlined onboarding by removing data redundancies and offering automated features. The results were significant, including a 50-75% reduction in client onboarding cycle times, over 600 accounts processed in a single month, and a payback period of under 15 months, demonstrating the substantial impact of the OutSystems solution.

KeyBank