Case Study: Kent State University crushes backlog and accelerates digital delivery with OutSystems

Kent State University launches 50+ apps with OutSystems

Kent State University, a large public university in Ohio, faced a significant IT backlog that prevented it from meeting the digital expectations of its 33,000 students and 10,700 employees. The challenge was driven by slow, traditional development methods that caused lengthy deployment times and errors, ultimately hindering the delivery of modern mobile and web applications. This led them to adopt the OutSystems platform to accelerate development and overcome the backlog.

Using OutSystems, KSU transformed its small IT team into a digital factory that launched over 50 customer-facing apps, including the official university mobile app, and hundreds of internal tools. The solution emphasized reusability and a streamlined development process. The results included an 84% ease-of-use rating for their mobile app, the ability to rapidly iterate on applications, and predictable project timelines that improved relationships with business units. OutSystems provided the university with the tools to manage its backlog strategically and deliver a superior digital experience.

Kent State University