Case Study: Islandwide achieves agile, scalable logistics and 7,200 man‑hours saved with OutSystems

Islandwide Leads Puerto Rico’s Logistics Market with Agile IT Strategy

Islandwide, founded in 1969, is Puerto Rico’s leading third‑party logistics operator, serving a growing e‑commerce market with hub‑and‑spoke express delivery. With an aging, home‑grown logistics system and a tiny IT team, the company struggled to innovate, integrate with multiple third parties, and scale services like cash‑on‑delivery and rapid B2C fulfillment.

Working with OutSystems and partner C2S, Islandwide rebuilt its core logistics platform in 18 months, launching a cloud‑based track‑and‑trace system, ERP finance integration, five mobile apps (including driver apps for 300 drivers) and customer web/self‑service tools. The new platform eliminated daily route printing, saved roughly 7,200 man‑hours per month, supports 3.5 million annual deliveries, enabled rapid new services (prescription delivery, iWide consumer app) and gave the company the agility to diversify and scale securely.

Islandwide

Pedro Rosaly

Chief Executive Officer