Case Study: Innecto achieves escape from legacy technical debt and boosts agility and revenue with OutSystems

Innecto Escapes Legacy Technical Debt by Redeveloping Digital Suite on OutSystems

Innecto, the UK’s largest independent reward consultancy, faced slow, costly development and mounting technical debt from a set of PHP apps that had stalled at MVP stage. After being acquired by Personal Group, Innecto chose OutSystems to speed development, improve agility, and enable continuous delivery for client-facing digital tools.

Working with a dedicated OutSystems team, Innecto redeveloped and launched a digital suite—including Evaluate, PayLab, and Advance—within nine months using rapid, co‑creative agile development. The result was escaped technical debt, faster feature delivery, stronger client relationships, higher retention, improved NPS and revenue, and the flexibility to add new modules (Amplify, Flourish) while remaining resilient through the pandemic.

Innecto

Sarah Lardner

Director of Business Innovation and Senior Principal Consultant