Case Study: Inchcape Shipping Services achieves 50% faster port-call cost estimation with OutSystems

Inchcape Halves Port Call Cost Estimation Time with a New Digital Process and Portal

Inchcape Shipping Services, which manages port calls across 2,500 ports worldwide and handles more than 1,000 port calls per month for its two largest customers, needed to retire a legacy costing system (PASP) while migrating customers to a new core platform (Optic). The existing BLT (BaseLine Template) costing process relied on emailed Excel templates and manual verification, making it slow, error-prone and unmeasurable—so Inchcape had to deliver a replacement within six months to avoid disruption.

Using a co‑delivery model with OutSystems and systems integrator Hexaware, Inchcape built a web portal and end‑to‑end digital BLT workflow in roughly 10–13 weeks, with API integration into Optic. The solution centralized data, removed Excel/email delays, added dashboards and alerts, and improved UX and data quality—halving BLT estimation time, improving SLA compliance and enabling Hexaware to take full ownership for future enhancements.

Inchcape Shipping Services

Jamie Ward

Hub Operations Manager