Case Study: IMI (Imagens Médicas Integradas) achieves a 22-week end-to-end, multi-site radiology information system rollout with OutSystems

IMI develops and deploys end-to-end multisite, healthcare information system in 22 weeks

IMI (Imagens Médicas Integradas) is a leading diagnostic imaging provider operating nine clinics and over 60 exam rooms. Faced with a legacy client‑server system, IMI needed a faster, scalable and future‑proof healthcare management platform to centralize and optimize its call center, support complex multi‑site scheduling, integrate with hospital processes and third‑party systems, simplify billing and analytics, and reduce training time and operational errors.

IMI built a custom web‑based Radiology Information System on the OutSystems platform in 22 weeks, delivering scheduling, a centralized call center, appointment/SMS notifications, reception and exam workflows, PACS integration, billing, HR and analytic dashboards with HL7 and web‑service integrations. Outcomes included call‑center training cut from one month to two days, 12% faster “book‑to‑diagnostic,” 15% faster billing, 10% improved check‑in, 11% fewer operational errors, a 10% increase in scheduled exams, 99% uptime, support for 9 clinics/60 rooms and 703 billing entities, and the ability to expand into hospital radiology services.

IMI

Nelson Mendes

Project Manager