Case Study: Humana achieves 4x faster delivery and major agility gains with OutSystems

Humana Powers Digital Channels with OutSystems to Gain 4x Agility Boost

Humana, a top-five U.S. healthcare company, faced slow time-to-market for digital initiatives due to a complex mix of legacy systems, COTS/SaaS products and multiple cloud environments. The digital channels team needed faster, lower-risk ways to deliver web and mobile apps—an urgent example being the Agent First Look portal, which had an eight-month hand-code estimate but needed to launch before open enrollment.

By adopting the OutSystems low-code platform and a co-delivery model with OutSystems Professional Services and partner CDR, Humana built Agent First Look in eight weeks and has since delivered solutions roughly 4x faster and at about a quarter of previous costs. The platform enabled rapid reuse and templates (e.g., ACV), massive early adoption (35,000 sessions in the first hour), and lightning-fast responses like a COVID-19 test locator—transforming delivery cadence and agility across the organization.

Humana

Bruce Buttles

Digital Channels Director