Case Study: Estafeta achieves 50% shipping growth and rapid digital agility with OutSystems

How Estafeta Embraced Digital Transformation, Making its Delivery Processes a Seamless Experience

Estafeta is one of Mexico’s largest logistics companies, handling nearly 43 million shipments a year across a vast fleet and retail network. Over time a patchwork of ERP, CRM and tracking systems created fragmented experiences for customers and staff, and the COVID-19 lockdown produced an 83% short-term drop in volume that forced the company to rapidly pivot and scale for surging e-commerce demand.

Since adopting OutSystems in 2015 and building a 22‑person digital factory, Estafeta has delivered 30+ web and mobile apps (MiEstafeta was built in 11 weeks with three developers) and replaced legacy CRM capabilities in 24 weeks. Rapid development enabled six COVID‑response apps built in days that supported thousands of pharmacy deliveries, contactless signatures for 600k+ parcels, and a subcontractor delivery app used by 2,000 drivers; overall productivity and UX improvements (e.g., quote generation cut from 25 minutes to 1) helped drive a 50% increase in shipments and six‑fold CRM adoption.

Estafeta

Yazmin Lerin

Sales Director