Case Study: Hermes achieves end-to-end track and trace for 20 million cross‑border parcels per year with OutSystems

Hermes’ Fast-Growing International E-Commerce Business Tracks 20 Million Parcels p.a. with OutSystems

Hermes BorderGuru, the international e‑commerce arm of Hermes (a top‑five European courier), needed rapid integration between its international freight and European delivery systems to eliminate a “blind spot” in parcel tracking. With BorderGuru growing fast and expecting about 20 million cross‑border parcels a year, the team required a working solution in weeks rather than months to give customers and operators visibility across the entire transit journey.

Working with OutSystems and partner Jade Eli Technologies, Hermes built two low‑code apps (TrApp and TrIP), delivering an MVP in 8 days and a full, customized supply‑chain solution in two months. The result is complete end‑to‑end track‑and‑trace for 20M cross‑border deliveries p.a., faster issue resolution, fewer queries and returns, improved customer experience, and a reusable platform Hermes can extend to other regions.

Hermes

Tobias Latta

IT Product Owner Operations