Case Study: Hermes achieves full cross-border parcel visibility with OutSystems

Hermes delivers 20 million cross-border parcels a year with OutSystems

Hermes, a major European courier and parcel operator, faced a challenge with its new BorderGuru business unit: a lack of visibility for individual parcels crossing international borders. This blind spot between their freight and delivery systems hindered customer experience and operational optimization. To solve this, IT Product Owner Tobias Latta turned to the OutSystems platform to rapidly develop a customized solution.

Using OutSystems, Hermes BorderGuru developed two integrated applications, TrApp and TrIp, in just two months. This provided full track and trace visibility for their entire operation, which processes 20 million cross-border parcels annually. The solution dramatically improved customer experience and operational efficiency, with the OutSystems platform enabling extremely fast development through features like visual development and code reuse.

Hermes