Case Study: Grihum achieves 70% faster customer onboarding with OutSystems

Grihum speeds up customer onboarding by 70% with OutSystems

Grihum Housing Finance, a fast-growing Indian mortgage lender, faced significant challenges after multiple acquisitions left them with over 10 fragmented applications and high IT costs. This legacy system created data silos and a largely manual, error-prone loan origination process. To modernize their operations without increasing costs, Grihum chose the OutSystems AI-powered development platform to build a unified mortgage solution.

Working with an OutSystems partner, Grihum developed a scalable, paperless platform that streamlined end-to-end processes. By leveraging OutSystems, including its Agent Workbench to create an AI agent for property deviation checks, Grihum achieved a 70% faster customer onboarding speed, a 70% reduction in manual underwriting errors, and 100% paperless operations, all without adding to their IT budget.

Grihum