Case Study: Galp achieves 90% faster omnichannel customer onboarding with OutSystems

Galp cuts onboarding to 3 minutes with OutSystems

Galp, an integrated energy business traditionally known for its oil and gas operations, faced the challenge of diversifying into retail electricity and gas sales. They needed to transform a slow, paper-based customer onboarding process into a fast digital experience to cross-sell energy contracts through their network of over 700 gas stations. They turned to the OutSystems platform for this customer experience transformation.

Using OutSystems, Galp developed the "Three Minutes" app, an AI-powered omnichannel onboarding solution. The MVP was delivered in two months, enabling customers to get a quote and sign a contract in just three minutes by simply scanning their existing energy bill. This solution, deployed via kiosks, web, mobile, and partner channels, made Galp first to market and reduced the onboarding process time by 90%. OutSystems enabled rapid development, significant code reuse across channels, and strong integration capabilities, leading to a doubled web-based account opening rate and drastically reduced staff training time.

Galp