Case Study: Fidelidade achieves agile, omnichannel digital innovation with OutSystems

Fidelidade delivers 80+ digital products with OutSystems

Fidelidade, a leading European multi-line insurer, faced significant challenges in consolidating its IT ecosystem after multiple mergers. Its business logic was trapped in monolithic legacy systems and mainframes, creating a barrier to delivering modern omnichannel solutions. To boost agility and reduce technical debt, the company selected the OutSystems low-code development platform to retrain its large IT team and implement a new, reusable architectural approach.

By consolidating enterprise application development on OutSystems, Fidelidade implemented a highly reusable software architecture with core capabilities published across all channels. This solution enabled the delivery of over 80 digital products, including web and mobile apps serving millions of customers and agents. The results included a six-fold increase in development speed, a dramatic reduction in technical debt, and the ability to scale a customer-centric IT strategy, which contributed to sales growth and high client satisfaction rates. OutSystems empowered Fidelidade to become a digital innovator and maintain a competitive edge.

Fidelidade