Case Study: EDP Valor achieves 17% higher customer satisfaction with OutSystems

EDP Valor boosts customer satisfaction by 17% with OutSystems

EDP Valor, the shared services unit of global energy group EDP, faced the challenge of improving customer satisfaction and operational efficiency. Their outdated ticketing system lacked interaction and follow-up capabilities, leading to a poor customer experience. To evolve this into a powerful online customer service portal for its many group companies, EDP Valor partnered with vendor OutSystems to build a new solution.

Using the OutSystems platform, the vendor helped implement the "EDP Easy4u" system, which centralized all service requests, complaints, and communications into a single, integrated application. The results were highly successful, with customer satisfaction increasing by 17% within one year. The solution now handles 4,500 daily requests from 88,000 users and has significantly improved operational control and communication for EDP Valor.

EDP Valor