Case Study: DNB Bank achieves 70% faster CRM modernization without replacing legacy systems with OutSystems

DNB Bank Modernizes its Bespoke CRM System 70% Faster Without “Ripping and Replacing” Legacy Banking Systems

DNB Bank Polska, a leading corporate bank serving sectors like energy, manufacturing and public services, needed a modern, user-friendly CRM that would improve customer experience and staff productivity without replacing or disrupting its complex legacy core banking systems. With many business and IT interdependencies and limited in-house development resources, the bank faced the challenge of delivering fast, powerful search and master customer data management while integrating across multiple existing systems.

DNB selected OutSystems low-code platform and local partner C&F to build the new CRM, delivering the solution in six months and integrating it with nearly every core system so no costly rip-and-replace was required. The platform now serves as the customer master data system, is used by all customer-facing staff, delivers a modern UX with faster search and improved contact-center productivity, and accelerated application delivery—up to 70% faster—enabling the bank to roll out additional CX-focused apps.

DNB Bank

Konrad Jeczen

CIO