Case Study: DHL Supply Chain saves up to 1,640 engineering hours with OutSystems AI

DHL Supply Chain saves 1,640 engineering hours annually with OutSystems

DHL Supply Chain, a division of the DHL Group, faced challenges with manual processes, including an investment approval workflow rooted in Word documents and engineers spending significant time manually reviewing platform logs. They partnered with OutSystems, an agentic systems engineering platform, to standardize, automate, and build critical applications for these complex processes.

OutSystems, with support from partner Noesis, built an AI agent in just five days to automate log analysis. This solution groups related issues, writes structured reports, and alerts the right engineer for critical problems. The implementation saves DHL an estimated 1,640 engineering hours annually, improves productivity, reduces downtime, and provides greater application transparency for non-technical teams.

DHL Supply Chain