Case Study: Crown Agents Bank achieves rapid digital transformation—digitizes 50+ processes and launches three portals in six months with OutSystems

Crown Agents Bank Delivers Three Portals in Six Months with OutSystems

Crown Agents Bank, a specialist financial services partner for governments and development organizations, engaged Deloitte and OutSystems to accelerate a wide-ranging digital transformation. The bank needed faster development and delivery of web and mobile applications, re‑engineered and digitized business processes, improved client onboarding, stronger operational controls and auditability, and the ability to scale without adding internal developers.

Using OutSystems (plus robotic process automation), the team digitized more than 50 processes and launched three portals in six months — Operations, Customer, and Admin — delivering enterprise-grade security, scalability and speed-to-market. The project standardized and automated complex workflows with full digital audit trails, reduced revenue leakage through automated invoicing, enabled secure self-service for customers, and boosted employee efficiency and morale.

Crown Agents Bank

David Parker

Chief Information Officer