Case Study: County of San Diego improves citizen access to public services with OutSystems

County of San Diego serves 3 million residents faster with OutSystems

The County of San Diego, a major U.S. county serving 3 million residents, partnered with technology vendor Peraton to address operational inefficiencies and a poor citizen experience caused by outdated technology. Citizens struggled to find documents online, often having to sift through irrelevant search results. To tackle this challenge, Peraton utilized the OutSystems platform to build a new solution.

Using OutSystems, Peraton developed a new AI-powered user interface that gives the county full control over the user experience and workflow. The solution allows residents to simply ask a question, after which an AI agent provides a direct answer and a link to the correct document. This transformation by Peraton provides citizens with faster, more equitable access to information and simultaneously reduces the workload for the county's staff.

County of San Diego