Case Study: Constellation achieves 20-minute admin savings and scales app dev team with OutSystems

Constellation Powers Clinician Peer Support Program with OutSystems PWA

Constellation, a medical professional liability insurer, needed to modernize its clinician peer support program that relied on manual scheduling, follow‑up emails, and paper timekeeping. Because peer consultants are external, highly experienced clinicians, the company wanted to reduce repetitive admin (about 20 minutes per consultation) so advisors are paid for clinical time, not clerical work, and to scale its application development capacity.

Using OutSystems, Constellation built a Progressive Web App with Twilio and REST integrations to streamline communications, time‑tracking, and billing; two developers delivered a production app in months. The team trained 15 non‑coding IT staff alongside five professional developers, growing the app dev team to 20, eliminating ~20 minutes of admin per call, automating invoicing, and freeing senior devs for higher‑value work.

Constellation

Ivan Kluzak

Principal Digital Product Engineer