Case Study: CITIC Telecom CPC achieves a Digital Factory and rapid legacy application modernization with OutSystems

CITIC Telecom CPC Builds a Digital Factory to Simplify and Modernize its Application Portfolio

CITIC Telecom CPC, a global integrated ICT services provider, faced a sprawling application portfolio of more than 100 homegrown and off‑the‑shelf systems that consumed engineering time and lacked consistent UX, APIs, governance, and deployment standards. To simplify and future‑proof its stack, CPC selected OutSystems as a secure, cloud‑native low‑code platform to establish standards, improve developer productivity, and accelerate modernization.

Using OutSystems, CPC built and iterated apps like eDispatch (AR-enabled mobile with Microsoft HoloLens), an AI-driven event management system, and a blockchain‑backed audit workflow, training platform “champions” to scale best practices. The result: an internal “digital factory” that integrates legacy and core systems, delivers features faster (eDispatch updates every two weeks), reduces maintenance overhead, and frees developers to focus on continuous innovation.

CITIC Telecom CPC

Daniel Kwong

Chief Information and Innovation Officer