Case Study: Banco Santander Consumer Portugal achieves rapid digital transformation and replaces 70% of core systems with OutSystems

Banco Santander Consumer Portugal Adopts OutSystems as Their Digital Transformation Platform

Banco Santander Consumer Portugal, part of the Santander Group, provides consumer credit and was struggling to keep pace with a fast-changing market because successive mergers left it with a complex, hard-to-change IT landscape. Leadership set a goal to diversify and speed product and channel launches but needed to escape legacy inertia to deliver better digital experiences.

Working with KPMG, the bank selected the OutSystems low-code platform to build a new agile IT architecture (ESB, BPM and API-driven services) and develop reusable, mobile-first channels. In three years they replaced 70% of legacy core systems, launched 14 new solutions (including eCommerce, dealer portals and digital onboarding now adopted by >90% of partners), sped time-to-market, reduced maintenance cost and significantly improved customer experience and satisfaction.

Banco Santander

Domingos Ferreira

IT & Operations Director