Case Study: CTT speeds customs clearance and improves customer experience with OutSystems

Banco CTT cuts customs clearance from 8 weeks to 4 with OutSystems

Customer name CTT (Correios de Portugal), the national postal service of Portugal, faced a significant challenge with its slow, email-based customs clearance processes. The delays of up to eight weeks were causing customer frustration and damaging the brand due to the rising volume of e-commerce parcels. To address this, they turned to the OutSystems platform to digitally transform this critical service.

Using OutSystems, CTT developed a new web portal for customs management in just three months with a team of four developers, significantly faster than previous methods. The solution from OutSystems streamlined the entire process, slashing the average completion time from eight weeks to four weeks and reducing "no issues" cases to just two business days. This has led to a decrease in customer claims, high user adoption with over 5,000 registered users, and fully traceable, faster communications.

Banco CTT