Case Study: American Integrity Insurance reduces call volume and accelerates claims response with OutSystems

American Integrity Insurance Launches First Notice of Loss Claims Portal Reducing Call Volume and Customer Response Time

American Integrity Insurance Group, the fifth-largest carrier in Florida with tens of thousands of policyholders, needed a faster way to receive and triage first notices of loss after Hurricane Irma exposed serious gaps in their claims intake. Facing 31,000 storm-related calls, a compressed timeline and limitations with their existing vendor and in-house Java development, the company had to quickly build a 24/7 solution to prioritize the most severe claims before the next hurricane season.

Working with OutSystems and partner C2S, American Integrity delivered a mobile-friendly FNOL Claims Portal in just 8 weeks using three full-time developers, achieving 3–4x faster development speed. The portal enabled automated triage, 24/7 claim submission and status checks, handled about 2,700 inquiries during Hurricane Michael (which generated ~4,000 claims), reduced call center volume and costs, and helped establish an agile, modern approach the company plans to expand.

American Integrity Insurance

Victor Mandes

VP of IT