Case Study: Abu Dhabi Social Support Authority achieves 95% CX and faster service delivery with OutSystems

Abu Dhabi Social Support Authority delivers social support apps 10x faster with OutSystems

The Abu Dhabi Social Support Authority (SSA) needed to rapidly develop a user-friendly application for citizens to apply for financial support, integrating services from various government entities under a tight four-month deadline. Faced with this challenge, SSA turned to the OutSystems platform to find an agile and scalable solution that would allow for future customization and avoid the limitations of off-the-shelf products or traditional development.

Using OutSystems, a small in-house team built the core application and subsequently scaled it to include new services, such as a maternity leave service and a marriage loan, each in just two months. The solution processed 346,251 payments and achieved a customer experience score of up to 95%. OutSystems enabled development that was 10 times faster than traditional methods, which contributed to the team receiving a distinguished award from the Crown Prince of Abu Dhabi for their success.

Abu Dhabi Social Support Authority