Case Study: a US mortgage company achieves faster, more accurate LQI processing with Outsource2india's automation

US Mortgage Company reduces manual FTE by 50% with Outsource2india

The customer, a US mortgage company, faced challenges in its manual Loan Quality Investment (LQI) process, which involved auditing credit reports and checking for undisclosed debt. This process was prone to human error due to multiple stages of intervention with sensitive data. The company contacted Outsource2india to automate the process using their Cognitive Process Automation services.

Outsource2india developed three AI bots to automate the LQI stages. The first bot checked for undisclosed debt, the second performed quality checks on credit reports and debt-to-income ratios, and the third stopped further credit monitoring upon successful completion. This solution from Outsource2india delivered remarkable results, including a 50% reduction in manual FTE, a 98% decrease in processing time per document, a 70% increase in daily applications processed, and a 100% enhancement in transaction accuracy.