Case Study: a US-based lender achieves faster, more accurate loan packaging with Outsource2india's MSuite

US Lender improves loan packaging accuracy by 99% with Outsource2india

The customer, a US-based non-bank mortgage lender, faced a challenge in preparing and dispatching loan packages to a third-party investor. The manual process of downloading, indexing, and ordering documents was time-intensive and prone to errors. Outsource2india was engaged to provide a solution that would optimize this workflow.

Outsource2india implemented its MSuite mortgage automation tool, which automated the indexing and file-checking process. This solution fetched files automatically, checked for key documents, and generated reports on missing items. The results included a 20% reduction in turnaround time, a 99% improvement in accuracy, and 45% cost savings for the client.