Case Study: a serial US-based entrepreneur boosts connect rates and ROI with Outsource2india’s cold calling and appointment setting services

US Entrepreneur boosts revenue by over 30% with Outsource2india

The customer, a serial US entrepreneur, faced challenges including high agent dropout rates, project delays, decreased conversion, and high overhead costs while trying to launch a cold calling and appointment setting initiative for the hospitality industry. To address this, they engaged Outsource2india to provide a small team of agents with neutral accents to call their prospect database.

Outsource2india deployed qualified Filipino resources using Vici Dial software, leveraging a low-cost offshore unit and implementing process improvements. The results for the client included a 60% increase in connect ratio, a 25% decrease in call abandonment, a 40% reduction in costs, and an overall revenue improvement of over 30%, leading to a greater ROI.