Case Study: a US-based mortgage company achieves faster closing cycles with Outsource2india

US based Mortgage Company cuts closing time and lowers costs 40-50% with Outsource2india

A US-based mortgage company, a budding mortgage lender with offices across the United States, faced significant challenges in its closing cycle. The company partnered with Outsource2india for mortgage processing support to address difficulties with recruiting and training, constant errors making loans unsalable, slow file movement, and a long closing period that exceeded their targets.

Outsource2india provided a team of experienced loan processors who cleared backlogs and implemented multiple quality checkpoints. Their solution streamlined the process by extracting parts like HOI and Title, which minimized underwriting time and accelerated file closing. As a result, the mortgage company minimized operational costs by 40-50%, eliminated customer backlogs within a month, and reduced its average closing time to be among the lowest in the industry, allowing it to double its volume in less than 12 months.