Case Study: a UK diagnostic centre improves appointment setting and customer support with Outsource2india

UK Diagnostic Centre onboarded 3 agents in 4 business days with Outsource2india

The customer, a UK-based medical diagnostics center, required a phone answering service to cover 12 hours a day, seven days a week. Their challenge was the urgent need to onboard and train agents quickly to meet this demand. They partnered with the vendor, Outsource2india, for an outbound call center support service.

Outsource2india's solution was to rapidly onboard and train a team of three customer support representatives in just four business days. This team successfully handled appointment setting, which improved customer satisfaction and exceeded the client's expectations. As a result, the client was extremely pleased, increased the team size, renewed the contract, and made the engagement an ongoing project.