Case Study: a mortgage lender cuts underwriting turnaround time with Outsource2india

Mortgage Lender cuts underwriting turnaround to under 48 hours with Outsource2india

The customer, a mortgage lender, faced challenges due to a rapid increase in loan volume that their in-house underwriting team could not manage. This led to a backlog of loans, high training costs, and frustrated brokers taking their business elsewhere. They engaged Outsource2india to provide mortgage underwriting services to address these issues.

Outsource2india implemented a dedicated team of experienced underwriters who quickly mastered the client's processes. The solution drastically reduced underwriting turnaround time from several weeks to less than 48 hours and cut the client's operational costs by 50%. By outsourcing to Outsource2india, the mortgage lender also eliminated training expenses and saw a 15% increase in business volume due to improved capacity and client satisfaction.