Case Study: a global logistics provider gains better NPS insights with Outsource2india’s Power BI app

Global Firm improves NPS analysis with Outsource2india’s Power BI app, filtering data by city, state, and root cause

A major global logistics provider faced challenges in managing customer feedback data collected through its NPS program. The process relied on manual updates to an Excel sheet, which was inefficient and prone to errors, and leadership lacked interactive visual tools to analyze the data for decision-making. The company engaged Outsource2india to develop a Power BI-based application to address these issues.

Outsource2india's solution involved creating a dedicated application for uploading and managing the Excel data, which automated updates and reduced manual effort. They developed interactive Power BI dashboards and reports, enabling the client to visualize trends, filter data by multiple criteria like location and root cause, and drill down into customer feedback. The result was complete data transparency, efficient analysis of NPS trends, and better-informed decisions to improve customer experience.