Case Study: Atlanta Mortgage Lender achieves 50% cost savings with Outsource2india back-office support

Atlanta Mortgage Lender cuts operational costs by 50% with Outsource2india

The customer, an Atlanta-based national mortgage lender, faced significant operational challenges due to its rapid growth. With two expanding business entities, it needed a standardized yet flexible operating model to handle a high volume of transactions, required special queues for complex tasks, and needed a capable team to coordinate with multiple in-house departments. To meet these needs, the lender partnered with Outsource2india for comprehensive mortgage back-office support services.

Outsource2india implemented a solution by deploying a team of over 60 experienced mortgage experts, who became production-ready within two weeks. The solution included standardizing processes, creating special queues for complex transactions, and providing support across disclosures, underwriting, post-closing, and IT services. The results were substantial, including a 50% reduction in operational costs, 15-20% savings on tasks from a previous outsourcing partner, and a 30% reduction in processing and underwriting times. Most significantly, Outsource2india's support contributed to the client achieving 140% business growth over four years, funding over $8 billion in mortgages in a single year.