Case Study: a leading employee benefits provider boosts appointments and revenue with Outsource2india's appointment setting services

an insurance company boosts connect ratio 30% with Outsource2india

The customer, a leading provider of employee benefits, faced significant challenges with its outbound appointment setting campaign. They were experiencing a very low connection rate of less than 5%, almost no return on investment, and issues with data handling and theft. They sought a more devoted and process-oriented outsourcing partner with experience in serving US businesses. They partnered with Outsource2india for its appointment setting services.

Outsource2india deployed qualified resources utilizing a low-cost offshore unit and implemented business process improvements. Their solution included fine-tuning call pitches and rebuttals and ensuring no data theft. The results for the insurance company were a 30% rise in the connection ratio and a 25% increase in the closure ratio of appointments. Outsource2india's efforts led to an improvement of over 50% in overall revenue and profitability for the client.