Case Study: a US logistics company reduces BOL errors and turnaround time with Outsource2india

a US logistics company reduces BOL errors to 3% with Outsource2india

The client, a US logistics company, faced significant challenges in its transaction processing, including billing inaccuracies, EDI validation errors, and slow processing of Bills of Lading (BOLs), which led to revenue loss and service delays. To address these gaps, the company engaged Outsource2india (O2I) to outsource a portion of these critical data processing activities.

Outsource2india implemented a solution using a trained team and a fully-automated system to process BOLs. This resulted in a dramatic reduction in error rates from double digits to 3% or less and cut the average processing time to 12 hours or less. The timely and accurate processing significantly reduced the client's operational losses and revenue leakage, increased productivity by reducing idle time for personnel, and allowed the client to refocus resources on strategic business expansion.