Case Study: a US-based lender improves indexing and reduces staffing dependence with Outsource2india's MSuite

a us-based lender boosts indexing accuracy to 99% with Outsource2india

The client, a US-based lender specializing in home loan products, faced significant challenges with delays in document indexing and review due to document complexity and fluctuating inbound loan volumes. This inefficiency tied up their in-house teams and increased operational costs. They engaged Outsource2india to implement an intelligent automation solution, specifically the MSuite tool, to streamline these tasks and reduce staff dependency.

Outsource2india's MSuite tool integrated with the client's loan origination system and SFTP to automate the document indexing process. This solution drastically sped up indexation and improved review times, completing them within hours. The implementation resulted in a 99% increase in indexing precision, a reduced average turnaround time, and lower operational costs by diminishing the need for in-house resources. This allowed the US-based lender to expand their bandwidth to process more loans.