Case Study: a US-based valuation company boosts business and cuts costs with Outsource2india's mortgage valuation support

a US based company cuts appraisal review turnaround from 24 hours to under 2 hours with Outsource2india

The customer, a US-based mortgage valuation company, faced challenges in managing the quality check and timely delivery of appraisal reports from a dispersed network of individual appraisers. Their previous service provider was unsatisfactory, and they struggled with an irregular workflow, strict client guidelines, and the need for a faster turnaround time. They approached Outsource2india for its mortgage valuation and appraisal quality check services to address these issues.

Outsource2india implemented a dedicated team that was extensively trained on the customer's specific client guidelines. The solution included cross-training reviewers, establishing multiple shifts for 24/7 coverage, and setting up a separate quality control team for random checks. This allowed Outsource2india to drastically reduce the review and delivery turnaround time from 24 hours to under 2 hours. As a result, the customer saw a 25% increase in business from existing clients and achieved a 40-50% reduction in operational costs.