Case Study: a US-based billing and submetering provider improves multilingual customer support with Outsource2india

a US-based client onboarded 2 customer support agents in 5 business days with Outsource2india

The customer, a US-based provider of water, electric, and natural gas billing and submetering products, required a professional team to handle customer queries in English and Spanish and route critical calls. Their main challenge was quickly sourcing and hiring the right agents, including those proficient in Spanish. They engaged Outsource2india for customer support services.

Outsource2india leveraged its global reach to shortlist and onboard two customer support agents within five business days, including a native Spanish speaker. The client was very happy with the services provided by Outsource2india, resulting in an increased team size and the conversion of the contract into an ongoing arrangement.