Case Study: a leading India-based cement manufacturer improves CX and reduces costs with Outsource2india's NPS survey support

a top cement manufacturer improves customer experience and cuts costs with Outsource2india

The client, a top cement manufacturer based in India, required NPS survey support services for its stockist, retailer, and painter segments but was dissatisfied with its initial service provider. They contacted Outsource2india to address this challenge and provide high-quality call center services.

Outsource2india provided an experienced, multilingual team to conduct the NPS surveys across all of the client's verticals, both domestically and internationally. They also delivered high-end reports using the Power BI platform. This solution from Outsource2india increased the client's efficiency and reliability, improved customer experience, and significantly reduced operational expenses.