Case Study: a Texas-based hotel cuts customer support costs with Outsource2india

a Texas-based hotel saves 30% on customer support with Outsource2india

The client, a Texas-based hotel specializing in bus and truck bookings and registrations, required a reliable and cost-effective customer support solution. Their challenges included quickly hiring a skilled team, setting up a CRM and dedicated toll-free number, and providing full booking and driver coordination support. They engaged Outsource2india for customer support services.

Outsource2india assembled a dedicated team of agents and a coordinator, implemented the necessary CRM and telecommunications setup, and managed all customer interactions. The results impressed the client, with Outsource2india delivering high-quality service and achieving approximately 30% in cost savings, leading to plans for expanding the team.