Case Study: a leading US residential mortgage lender boosts underwriting productivity with Outsource2india's MSuite automation

a residential lender boosts underwriting productivity 2x in 3 months with Outsource2india

The customer, a leading US residential lender based in Texas, faced significant challenges in its underwriting process, including missing information, low productivity, and a massive backlog of loans. These issues resulted in poor-quality loans and increased denial rates. To overcome this, they partnered with Outsource2india to streamline their operations.

Outsource2india implemented its proprietary MSuite tool to automate loan file indexing and data extraction. Their solution redefined the lending decision analysis process and included thorough data validation and review procedures. As a result, the client achieved a 2x improvement in underwriting productivity, a 40% reduction in turnaround time and operational costs, and added nearly $5 million to its home loan portfolio within six months.