Case Study: a pharma company boosts eCommerce sales with Outsource2india's call answering support

a pharma company onboarded call support in under 24 hours with Outsource2india

The customer, a pharma company, faced the challenge of needing to quickly recruit and train the right call center agents to handle all queries relating to the healthcare products sold on their e-commerce platform. They turned to Outsource2india for its call answering support services to meet this urgent requirement.

Outsource2india's solution involved its operations team onboarding and training agents ahead of the deadline, maintaining adequate performance from day one. Key responsibilities included addressing customer queries, upselling products, helping to settle chargebacks, and setting up appointments for demos. The client was overwhelmed by the team's performance, expressed great confidence, and stated their intent to grow the team size.